Refund Policy

Our promise

If your finished headshots don't include a usable likeness of you — meaning the photos don't recognizably look like the person in the selfies you uploaded — you get a full refund. No forms, no interrogation.

How to request a refund

Within 7 days of delivery, reply to your headshot delivery email with:

1. Your order number (it's in the delivery email subject line), and
2. One sentence on what's wrong (e.g. "doesn't look like me").

We review every request personally and issue approved refunds to your original payment method within 5–10 business days via Stripe.

What's not covered

• Style preference: "I wanted a different background" isn't a likeness failure. Tell us before delivery and we'll regenerate in a different style free.
• After 7 days: requests made more than 7 days after delivery are reviewed case-by-case but aren't guaranteed.
• Unusable selfies: if fewer than 10 clear, front-facing selfies were uploaded and we warned you before generating, the likeness guarantee still applies — we'd rather refund than deliver bad photos.

Failed generations

If our system fails to generate your headshots at all (not just a bad likeness — a technical failure), you are refunded automatically in full, no request needed.